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Job Title National Operations Manager
Closing Date 09-Dec-2017
Employment Type Full time

Delaware North is one of the largest and most successful hospitality companies in the world. Our Australian operations extend across the world of sports & entertainment, magnificent national parks, luxury resorts and travel hospitality at major airports.

An exciting opportunity presents to take a key leadership role in the newly created portfolio of pubs and gaming venues across the east coast of Australia.

The National Operations Manager will be integral to driving year on year growth to ensure that the business is well placed for its next exciting phase of expansion whilst ensuring we create exceptional customer experiences.

Working with a fantastic team, you will have responsibility for:

  • Delivering a successful integration through effective leadership of the venue teams achieving quality, sales, and financial KPI's
  • Driving innovative customer focused initiatives
  • Driving operational results within a corporate governance model
  • Delivering growth in all revenue streams
  • Leading an exceptional service culture that delivers a positive work environment and high standard of customer experience
  • Ensuring a high standard of presentation of the venues is achieved to fully maximise the return on assets
  • Maximising venue profitability with a key focus on achieving the budgeted revenue targets whilst being focused on cost control and venue profit margins
  • Project management of capital programs and refurbishments within budget
  • Monitoring industry trends to optimise business performance
  • Ongoing development, management and review of systems and processes that ensure food safety and WHS risk management and prevention

In order to be successful in the role, you will bring:

  • Proven leadership and multisite management experience within the hospitality industry
  • Demonstrated understanding and knowledge of the national gaming compliance and regulations specifically
  • An intimate legislative understanding as it pertains to liquor & gaming laws, national gaming compliance and regulations specifically Victorian/NSW/QLD
  • A minimum 10 Years managing mid to large gaming venues
  • Exceptionally strong commercial skills and proven experience in business improvement
  • A marketing mindset with the ability to analyse data and trends to assist in the development of brand awareness
  • The ability to identify commercial opportunities and driving business case recommendations
  • Experience in dealing with multiple business units located across a wide geographic area
  • Passion about venue presentation and ensuring excellence in service standards
  • Exceptional communication and leadership skills, with proven ability to motivate & support staff members to improve staff performance & therefore increasing revenue and improving customer experience
  • Excellent people skills leveraging internal and external relationships for success
  • The capability to adapt and integrate enterprise systems and processes
  • The flexibility to be able to travel interstate frequently or as the business requires it.


Applications should be submitted by interested candidates by clicking on the appropriate link. Once the short-list is finalised, interviews will be conducted in order to finalise the selection process.

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