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Guest Service Agent - El Questro
A fantastic opportunity is now available at El Questro Wilderness Park for experienced and enthusiastic applicants for the roles of Guest Service Agents. Experience the Kimberley in one of Australia’s most unique and untouched locations. Just over an hour’s drive west of Kununurra, WA, this property has something for everyone.
From first class Barramundi fishing, to remote waterfalls, thermal springs and endless gorges, this park will exceed all expectations for any adventurer, 4WD enthusiast or someone simply seeking new challenges and new experiences. With the Cockburn Ranges as a backdrop, El Questro offers an energetic and social working environment whilst providing the opportunity to explore our amazing backyard and experience the exceptional.
From April to October, El Questro’s three unique resorts, being Emma Gorge, The Station Township and The Homestead offer a diverse range of accommodation, dining and natural attractions to guests from all walks of life.
As Guest Service Agent you will be assisting us in delivering a premium guest experience upon check in and to assist with the coordination of all guest services, arrivals and departures, transfers. As a member of the front office team, you will be engaging with guests to answer their many questions and queries as well as actively selling and booking their tours. It is a fast paced environment but is satisfying to be part of making the guest’s stay truly memorable leave a lasting impression.
The successful candidate for the role will possess:
Previous Guest Service experience in a Resort or Hotel.
Demonstrated experience in customer service or front office role.
Confident in using all standard computer packages.
Strong communication, attention to detail and prioritising skills.
Passion for selling and promoting guest services and attractions.
Commitment to customer service.
An energetic and enthusiastic approach to the role.
Proficient experience in Opera or RMS (highly regarded).
Highly proficient in Excel.
This is a remote role, where you will be living and working at El Questro Wilderness Park for the duration of the season. As such, please consider the reality of living in a remote location for an extended period of time. Delaware North offers competitive remuneration and remote living benefits. We also offer career development and learning opportunities including structured training programs and on the job experience and mentoring.