Job Title Reservations Agent - Luxury Specialist
Closing Date 24-Jul-2017
Employment Type Contract

Delaware North Australia Parks & Resorts was established in 2010 extending Delaware North’s brand into parks, resorts and cultural attractions. We bring a rare attention to detail to every property in our care, and to each and every individual we serve across our diverse operating companies. Our destinations provide the perfect balance of world class accommodation, the best local cuisine and the kind of touring and sightseeing that will be talked about long after the experience is over.

Delaware North have an exciting 12 month fixed term contract available for an experienced Reservation Sales Agents to join our team as a Luxury Specialist.  You will be responsible for providing the highest standards of service focussing on high end retail, wholesale and consumer services for our 5 star resorts Lizard Island & The Homestead at El Questro.

The role includes:

  • Managing a high volume of guest telephone enquires; converting sales/reservations through exceptional customer-relationship skills
  • Develop continued and repeat business by way of establishing strong relationships with all clientele and exceeding all guest expectations.
  • By way of having a strong knowledge of our products, provide guests with accurate and immediate information in areas including Resorts and their services, room rates and types and their availability
  • Liaising with our past guests and direct clientele, tailoring specialized itineraries to meet their needs and expectations.
  • Have a clear understanding of the key luxury travel specialists within the Australian and International markets and to be able to deliver a seamless reservations process for both the agent and the guest.


Successful candidates will possess the following:

  • Experience in a reservations / Hotels & Resorts sales role dealing with luxury and high end products.
  • Knowledge of Property Management Systems desirable, Opera Suite preferred and an understanding of Revenue Management concepts
  • Highly customer focused
  • Strong and clear communications skills, high attention to detail and a desire to work in a fast-paced team environment


Applications should be submitted by interested candidates by 24 July 2017. Once the short-list is finalised, interviews will be conducted in order to finalise the selection process.


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