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Major Accounts Analyst
What our team likes about working with UE?
Opportunity to work on real strategies which contribute to the overall business objectives
Autonomy provided and empowered to put your skills and experience to full use
Interaction across all business units and a culture where information is the corner stone to achieve our goals
Who are we?
At UE we have a clear plan for the future as we work together to serve our electricity customers across Melbourne’s inner, eastern and south eastern suburbs as well as the Mornington Peninsula. These customers expect safe and reliable energy supply and it’s our job to deliver it, in an efficient and effective way.
We are building a new culture, underpinned by values which include safety, respect, collaboration, accountability, empowerment and communication. This is an exciting time for our business and we are looking for people who are ready to make a difference.
What is involved in the role of the Major Accounts Analyst?
The Major Accounts Analyst is responsible for the timely billing of all critical customers, mitigating revenue loss and collection of complex debt for the UE business. This role is tasked with collating and analysing all supporting evidence, liaising with involved parties to effectively negotiate commercially sound outcomes and applying technical knowledge, to ensure practical application of same.
As the Major Accounts Analyst, what can you expect to do?
There are five main areas of responsibility for this position:
Identify and process account problems and billing exceptions and provide billing support services for all critical customer sites
Facilitate the billing of customers and liaise with internal and external parties to obtain relevant information on site configuration details.
Facilitate responsible financial negotiations and settlements in line with delegated authority and/or make sound recommendations for same.
Investigate and gather evidence to support claims and/or support recommendation/decision to instigate legal action or otherwise.
Manage a portfolio of complex debt through to successful outcomes.
Relationship and case management
Effectively set and manage expectations, keeping stakeholders and third parties accurately informed.
Build effective working relationships with your client base and third parties, including suppliers, customers and internal stakeholders.
Respond to external and internal customer inquiries and calls promptly, accurately and effectively.
Process, negotiate and resolve customer enquiries/complaints promptly, accurately and effectively.
Anticipate problems or opportunities that may have a significant impact on our business and plan ahead to build and preserve business value.
Use innovative, market compliant techniques for problem solving.
Research, uncover and analyse information to ensure strategies are implemented with accuracy and impact.
Review, standardise and refine written policies and processes.
Actively contribute to the development of system and process changes which benefit the Revenue Management Group.
Drive continuous process improvement and automation.
Develop, prepare and distribute reports to ensure stakeholders are accurately informed in a timely manner.
What are we looking for in you?
The successful applicant will have:
A relevant qualification, such as; Certificate III in Business, Business Administration, Technology, Cert IV / Diploma in Credit Management, or, demonstrated experience in a similar role/s.
Minimum 5 years’ specialist billing training and/or Credit and Collections, or relevant work experience.
Good working knowledge of various billing systems, all Market Systems and supporting software, plus, advanced skills in Microsoft Excel and Access.