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Porter/ Trainee Guest Services Agent
Delaware North at Lizard Island Resort are looking for an experienced Porter to provide exceptional guest service at the five star resort located on the Northern end of the Great Barrier Reef in Far North Queensland. The succesful candidate will also be trained to assist the Guest Services Team in other front office tasks as a development opportunity.
Lizard Island Resort is located on the World Heritage listed Great Barrier Reef, just over an hour’s flight north of Cairns, QLD. Set within crystal clear aquamarine waters, this stunning 5 star property has something for everyone; whether it be diving at the world famous Cod Hole, snorkelling at the stunning Giant Clam gardens, hiking the various tracks or simply relaxing at one of our 24 white powdery beaches.
What your role will involve; • Handling and transporting all guest luggage for arriving and departing guests in a prompt and efficient manner and ensuring that details are recorded on the appropriate manifest/logs as required • The role will involve lifting and transporting often heavy luggage and bags and handling them in a careful manner in line with standard recommended Manual Handling practices • Liaising with the Front Office team to ensure all planes are met and guests are welcomed • Interacting with guests in a friendly and professional manner and responding to any guest queries in a way that upholds the standard of service delivered by the island and ensures guest experience is exceptional • Assisting in Front Office during any downtime, including checking guests in and out, responding to guest requests and general administrative duties such as photocopying and filing • Provide additional support to the Front Office and other hotel teams as required
What you will bring to the role; • Previous experience in a similar role (preferred) • An ability to lift and transport heavy luggage and follow Safe Manual Handling practices • Meticulous grooming • Excellent communication • Attention to detail • Passion for guest service • Engaging and confident personality
This is a "live-on" remote location role. Working in a remote location is not for everyone, so you must think carefully about the reality of living in a remote location for an extended period of time.
In return we offer a truly unique working environment with some great remote area benefits including subsidised accommodation and meals, discounted holidays and regular social events.