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Food & Beverage Team Leader
Food and Beverage / Bar Team Leader – Adelaide Airport
Coopers AleHouse - Adelaide Airport is proud to be offering an opportunity to join our team as a Food & Beverage Team Leader! We are looking for an experienced bar supervisor / team leader who can assist in developing a team of Food & Beverage Attendants in the provision of high quality customer services whilst assisting in driving compliance to our food safety requirements and other company policies and procedures.
Coopers AleHouse - Adelaide Airport went through a full scale refurbishment in 2016 and is now a visually beautiful location in which to showcase premium south australian beverages and food items, the successful applicant will be ready to contribute to our dynamic team whilst looking for ways to continuously improve our offerings.
Key Responsibilities include:
Hands on supervision of all bar/restaurant operations,
Ensuring efficient and friendly service and the delivery of consistent and high quality Food & Beverage products to all guests
Ensuring delivery of the highest quality service, product and presentation at all times, and
Mobilising the workforce to strive for excellence
Monitoring sales trends and profit margins in order to optimise the outlets profit via POS reporting.
Resolution of guest complaints in regards to service and food quality, with the intent to utilise the opportunity for recovery to leave a lasting and positive impression
Maintenance of staffing levels, appropriate to limiting costs but ensuring excellence in service standards are not compromised
Skills and experience:
Demonstrated customer-focussed and highly visible approach
Demonstrated proficiency in MS Office and Point of Sales Systems
Demonstrated ability to drive change and upselling/promotional programs
Experience managing a team in a fast paced high volume and within a unique hospitality environment will be highly regarded
Current Responsible Service of Alcohol Certificate;
Nationally Recognised Food Hygiene Certificate;
South Australian Responsible Person's Badge (desired);