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Job Title Front Office Manager
Closing Date 28-May-2017
Employment Type Full time

Heron Island Resort is offering a rare opportunity for a motivated and experienced Front Office Manager to join our team based at the resort located approximately 80kms off the coast of Gladstone in Central Queensland. The tropical island is a natural coral cay that forms part of the Southern Great Barrier Reef.  

Heron Island is a tropical island situated on the world heritage listed Great Barrier Reef. Our team have the honour of showcasing the crystal clear waters, idyllic dive locations, amazing marine and bird life to our guests.  The resort comprises of 109 guest rooms, restaurant, bar, spa facilities, 20 different dive sites, fishing locations and retail stores.    Reporting to the Resort General Manager, you will be responsible for the overall management and operations of the Front Office. 

Your responsibilities will include;

  • Liaising with various resort departments to ensure our guests experience the most memorable of experiences and the very highest levels of service
  • Coordinating guest arrivals & departures
  • Maintaining guest accounts and banking
  • Rostering of all Front Office Receptionists and Porters
  • System Maintenance 

What you will bring to the role;

  • Extensive hotel / resort front office experience at a management level
  • Guest and team focus
  • Exceptional interpersonal and communication skills
  • High motivation with a collaborative leadership style
  • Superior organisational and time management skills
  • Strong attention to detail
  • Previous experience with Fidelio OPERA PMS 

This is a "live-on" remote location role.  Working in a remote location is not for everyone, so you must think carefully about the reality of living in a remote location for an extended period of time. 

In return we offer a truly unique working environment with some great remote area benefits including subsidised accommodation and meals, discounted holidays and outstanding marine experiences.

To learn more about Heron Island Resort visit our website:

Employment may be subject to a satisfactory National Criminal Record Check


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