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Front Office Manager - El Questro
Delware North at El Questro Wilderness Park have an opportunity for two experienced and enthusiastic Front Office Manager's for both Emma Gorge and The Station. Experience the Kimberley in one of Australia’s most unique and untouched locations. Just over an hour’s drive west of Kununurra, WA, this property has something for everyone.
From first class Barramundi fishing, to remote waterfalls, thermal springs and endless gorges, this park will exceed all expectations for any adventurer, 4WD enthusiast or someone simply seeking new challenges and new experiences. With the Cockburn Ranges as a backdrop, El Questro offers an energetic and social working environment whilst providing the opportunity to explore our amazing backyard and experience the exceptional.
From April to October, El Questro’s three unique resorts, being Emma Gorge, The Station Township and The Homestead offer a diverse range of accommodation, dining and natural attractions to guests from all walks of life.
As Front Office Manager you will be reporting to Resort Operations Manager and will be responsible for the overall management and operations of the Front Office function, including:
Liaising with various resort departments to ensure our guests experience the most memorable of experiences and the very highest levels of service.
Coordinating guest arrivals & departures.
Maintaining guest accounts and banking.
Rostering of all Front Office Receptionists.
System Maintenance / staff development and performance management.
What you will bring to the role;
Extensive hotel / resort front office experience at a management level
Guest and team focus
Exceptional interpersonal and communication skills
Highly motivated with a collaborative leadership style
Superior organisational and time management skills
Strong attention to detail
Certificate or Diploma in Business Administration or related discipline (highly regarded).
Previous Front Office Management experience in a Resort or Hotel.
Highly proficient in Excel.
Proficient experience in Opera and Micros (highly regarded).
This is a remote role, where you will be living and working at El Questro Wilderness Park for the duration of the season. As such, please consider the reality of living in a remote location for an extended period of time. Delaware North offers competitive remuneration and remote living benefits. We also offer career development and learning opportunities including structured training programs and on the job experience and mentoring.